The problem
Support teams burn out answering the same 30 questions a hundred different ways. AI does the first response well; humans do the high-value work.
Our approach
We RAG over your documentation, build draft replies for human approval, and triage tickets by priority. Always with a human in the loop until the eval scores justify autonomy.
What you get
- First-response time cut by 5–10x
- AI-handled deflection rate of 30–50% for routine questions
- CSAT held or improved (we measure it)
- A handoff-to-human flow your team trusts